1. What shipping methods can I choose?
The possible delivery methods for your order are displayed for each shipment when you fill in the order information. You can view more delivery terms in the Delivery section.
2. How do I know when I will receive my order?
You will receive an email when your order is ready for pickup or when it is being delivered to a delivery service.
If you chose to receive your order at the Office, it will be available for delivery within 1-3 business days.
If you chose to receive your order with one of the delivery services, we will hand it over to the delivery service within 1-2 business days. After the Product is handed over to the delivery service, the delivery service provider usually delivers it within 2-7 business days.
If your order is delivered by a delivery service, you can track it on the website of the selected delivery service by entering the order tracking code sent to you.
3. What should I do if I do not receive all the goods I ordered?
If there is an error in your order, please contact us by calling +371 20577992, emailing info@lawood.lv, or filling out the contact form available on the website.
3. What is the delivery fee and who determines it?
Shipping costs for orders depend on the selected shipping method, order weight, and items ordered. You can learn more about this in the Delivery section.
4. Can I receive the goods with home delivery?
Bulky goods are delivered by courier.
If you would like to receive small orders by courier, please contact us by email info@lawood.lv or by filling out the contact form available on the website to find out the possibility and price.
5. What if my contact information has changed or I want to change the delivery address after the order has already been placed?
Contact us by email info@lawood.lv or by filling out the contact form available on the website.
6. Can someone else pick up my order?
Yes, it is possible:
- If you chose to pick up your order at the office and the order has been paid for, but you have not entered the data that the product is intended to be picked up by another person, please inform us about this by calling +371 20577992 or by emailing info@lawood.lv. Provide the name and surname of the person who will pick up the order for you.
- If the order is received in a parcel locker, another person can pick it up if you give them the delivery code.
- if the order is placed at a Latvian Post office or Circle DUS stations and it has not been previously indicated that another person will receive the order. In such a case, it will not be possible for another person to pick up the order.
We recommend that you specify an additional person when placing an order who can also pick up the order.
We remind you that the person who will pick up the shipment at the office, Latvian Post office or Circle DUS station will need to present an identity document (Passport or ID).
7. How quickly do I need to pick up my order?The order must be picked up at the office within 3 business days, unless other pick-up times have been agreed upon.
If the order is sent by delivery services, the pick-up/storage times are indicated in the SMS or e-mail that the delivery service will send you when the order is delivered to the selected delivery location. Usually, these are 7 calendar days.
