1. Do the products sold in the online store have a warranty?
Yes, the goods are covered by a manufacturer's warranty for a certain period of time, a specific term and other conditions specified in the documents included with the goods.
The product warranty is valid only if the conditions of use of the goods are not violated. Before using the Goods, carefully read the instructions for use of the goods.
2. How long is the product warranty?
If the delivered goods do not meet the quality requirements, the buyer may contact the warranty service within 24 months from the date of purchase of the goods (unless otherwise specified by the manufacturer).
3. What products are not covered by the warranty?
The warranty is not provided if the product's properties correspond to its description, if the product is in good condition, if it is mechanically damaged or if it is suitable for its intended use (for example, if the glass is broken, the device is wet, etc.), in which case the warranty service will not be performed and the product will be returned to the customer.
The warranty also does not apply to products:
- audio or video recordings, or computer programs;
- Goods that are perishable or have a short shelf life;
- hygiene products (such as - baby clothing, baby toys, baby care products, medical or surgical devices, shoes and clothing, underwear, socks and tights, perfume, in-ear audio headphones, toothbrush, epilator, beard razor, beard/hair trimmer, hair straighteners, perfumery, cosmetics and body care products, and other similar goods)
- newspapers, periodicals or magazines.
4. What are the terms of delivery of warranty service?
Before submitting the product for warranty service, please make sure that the product is complete. When delivering the product for warranty service, the original packaging of the product is not required. However, before delivering the product, ensure that the product is packaged for safe transportation.
5. What documents do I need to submit when submitting the product for warranty service?
Before bringing the product to the warranty service, please have the order number and invoice ready.
Before bringing the product to our office, please fill out the warranty forms in PDF format, WORD format.
6. I would like to know the status of the repair. How can I get information?
If the product was delivered directly to an authorized service center, the information will be provided by the warranty center itself. They will contact you and provide information about the repair status.
If the product was delivered to our office, information about the repair status will be provided by phone or email.
If you have additional questions about the repair status or service conclusions, please contact us by email info@lawood.lv or by calling +371 20577992.
7. Can I extend the warranty?
We do not offer such an option.
8. Can legal entities apply for warranty service?
This is possible, but the warranty period for legal entities is 12 months.
9. Is it possible that warranty repairs will be refused?
Yes, if the product is mechanically damaged, for example, the product is broken, the glass is cracked, moisture has entered the device, etc., warranty service will not be provided. In this case, the product is returned to the customer.
10. Will I receive a replacement product when I return the product for warranty service?
Unfortunately, product replacements are not provided.
11. Where can I take the product for warranty service?
You can apply for warranty service by contacting the service indicated on the warranty card (if any), which you will find in the product packaging, or if the warranty card is not included, contact us by e-mail info@lawood.lv or by calling +371 20577992.